Frequently Asked Questions
Everything you need to know about your Fabienne Chapot experience.
What is the delivery time for my order?
Orders placed before 11:00 PM are typically processed the same day. Delivery within the Netherlands takes 1-2 business days, while international shipping usually takes 3-7 business days depending on your location.
How can I return an item?
You can return your items within 30 days of receipt. Simply use the return portal on our website to generate a shipping label. Please ensure all items are unworn and have the original tags attached.
Which payment methods do you accept?
We accept a variety of secure payment methods including iDEAL, Credit Card (Visa, MasterCard, American Express), PayPal, and Klarna Pay Later.
How do I find the right size?
Our collections are designed with a feminine fit. We recommend checking the specific 'Size Guide' located on each product page, which provides exact measurements for each garment.
Are your materials sustainably sourced?
We are committed to more sustainable fashion. Many of our items are made from eco-friendly fabrics like Lenzing™ Ecovero™ or recycled polyester. You can find detailed material information in the product description.
Can I change or cancel my order after it's been placed?
Because we aim to ship your order as quickly as possible, we can only make changes or cancellations within a very short window. Please contact our Customer Care team immediately for assistance.